How does the money-back guarantee work?

How does the money-back guarantee work?


Share article
In the article you will learn
Did it not work out the first time and you were not satisfied with the therapy? That can happen. To make your search for the right therapist easier, we'll refund your money for your first session.

How to proceed?

  • Please contact our customer support on +420 228 811 555 or by email at podpora@hedepy.cz.
  • We will refund your money in the form of a credit or send it back to the account you used to pay for the therapy.

Please note that...

  • We only refund money for your first session on the Hedepy platform.
  • You must submit your request within 7 days of your session.
  • This guarantee does not apply to continuing sessions, even if you change your psychotherapist.
  • Your attendance at the session is also a condition for the refund.

Would you like to try another therapist? Based on a 5-minute test, we will recommend the three most suitable therapists for you.

If you have already taken the test and are not satisfied with your choice, we will be happy to help you find the right therapist in person. Just go to Customer Support on the left panel, click on the chat icon in the bottom right corner and a member of our customer care team will be right with you.

Thinking about therapy?

It's definitely worth a try
To make therapy work we will help you find the best therapist
With a short test we can help you find someone who will listen to you within in 5 minutes
We choose our therapists carefully
We choose our therapists carefully
Before therapists join our community, they go through a lengthy selection process, have verified education and training
We will help you find the best therapist
We will help you find the best therapist
With a short test we will show you the three most suitable therapists according to your requirements
We will complement the therapy with video lessons
We will complement the therapy with video lessons
For subscribers, we offer 60 online mental health video lessons that you can watch at any time
Start test
Hedepy
Subscribe to Hedepy newsletter
Tips, discounts, news
By subscribing you agree to our personal data processing principles
Footer

VisaMastercardGoogle PayApple PayPayPalKlarna